Is it time for an IoT and Digital Health Participant Experience Standard?
IoT and digital health exist in an incredibly complex environment of overlapping complementary platforms and devices made even more complex by the number and variety of people and organizations participating in the delivery and consumption of data and services.
What Everybody Ought to Know About Business Books
Here is a dirty little secret about all those business strategy books: They don't do any good. Thousands - sometimes millions - of people buy those books and push them to the top of the best seller lists. But all that reading doesn’t do any good.
Know Your Customer
Two men were born in 1948. Both were were raised in Great Britain. Both are married, have two kids, love dogs and are wealthy. And both are princes.
On the surface these men would appear to be quite similar. But engagement designed for one would probably fail for the other. One of these men is Charles, Prince of Wales. The other is Ozzy Osbourne, also known as the Prince of Darkness.
Structure and Mechanics of a Professional Sales Organization
I have been having great conversations with people regarding breaking the traditional sales model. A consistent theme running through these conversations is that companies want to make changes in how they sell but they don’t understand their process well enough to even know what to start tweaking.
Experience Design
For a company to remain viable there must be a focus on deliberately designing all customer interactions into a cohesive experience
Technology is just a tool
Our obsession with technology has us elevating the tool to a status above that of the person and the impact.