Design is the act of intentionally organizing and organizing component elements to create a desired outcome.

Strategy is the understanding of an organization’s resources and leveraging those resources to create unique value in the world.

I am a service designer focused on designing effective, efficient, and enjoyable services. I run a research team for a global financial services organization where I deliver insights that drive better organization services, systems, processes, and technologies.

I am fascinated by intersections, those points where seemingly unrelated phenomena meet and influence perceptions and behavior. I write and speak about the impact of these intersections on technology, society, and culture.

I am also a speaker, panel moderator, and workshop facilitator for conferences and events.